Billing

Refund Policy

Effective July 28, 2026

This policy explains how refund requests for FavGig paid plans are reviewed.

General policy

Because FavGig provides immediate access to digital tools and computing resources, payments are generally non-refundable once paid features or usage have been accessed. This does not affect any refund rights that cannot legally be excluded in your jurisdiction.

When a refund may be considered

We may consider a request for a duplicate charge, an incorrect charge, a paid feature that could not be accessed because of a verified FavGig technical failure, or another situation where applicable law requires a refund.

Requests normally not eligible

Refunds are normally not provided for change of mind, unused subscription time, failure to cancel before renewal, dissatisfaction with marketplace results, changes in Fiverr rankings or sales, third-party outages, misuse, or account suspension caused by a Terms violation.

How to request review

Submit the request through the support method available in your FavGig account or the Contact page. Include the account email, charge date, amount, transaction reference, reason, and relevant screenshots. Do not send full payment-card information.

Timing and outcome

Requests should be submitted promptly after the charge. Approved refunds are returned through the original payment method, and processing time depends on the payment provider and financial institution. Receiving a request does not guarantee approval.

Cancellation

Canceling a subscription stops future renewals according to the plan and checkout terms. Unless required by law or approved under this policy, cancellation does not automatically refund the current billing period.

Contact

Visit the Contact page or use the support option available after signing in.